Order cancellation & Refunds policy
You are entitled to cancel your order within 24 hours without any penalty.
If the order is cancelled after 24 hours, but before system delivery, a 10% cancellation penalty will apply.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail support@boulderpcbuilders.com.
We will reimburse you no later than 30 days from the day on which we receive intent to have the order cancelled.
Conditions for returns:
In order for the computer to be eligible for a full refund, the following must apply:
The computer were purchased in the last 30 days.
The computer has a hardware related issue causing it to lose function.
The computer must have the original packaging.
If you are experiencing technical issues, we highly encourage you to reach out to our support at:
Cases in which a computer may be eligible for a partial refund if non functional:
Any computer that has been opened by the user.
The computer's original packaging is not usable/available.
Any computer with slight cosmetic damage (i.e scratch/small dent).
Any computer that stopped functioning after a power surge or brownout.
The following computer systems cannot be returned:
Any computer in which the hardware remains fully functional.
Any computer with software or malware issues.
Any computer that has had original parts changed or removed.
Any computer with major cosmetic damage unrelated to shipping.
Any computer that has been used in an environment containing smoking or vaping.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Contact Us
If you have any questions about our Cancellation and Refunds Policy, please contact us by e-mail boulderpcbuilders@gmail.com